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박영수 ( Park Young-Su ) - 부산가톨릭대학교 간호대학
오의금 ( Oh Eui-Geum ) - 연세대학교 간호대학
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Abstract
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Purpose : This study aimed to provide primary data for developing a program to enhance communication competence by identifying the patient-centered communication competency level of Intensive Care Unit (ICU) nurses and the related factors.
Method : Data were collected from August 28th to October 8th, 2015, from 199 ICU nurses working in 30 tertiary hospitals. The study questionnaire included items assessing the patientcentered communication competency of ICU nurses, nursing organizational culture, types of communication, the Teamwork Measurement Tool, the Perceived Nursing Work Environment tool, and the Wong & Law Emotional Intelligence Scale. The collected data were analyzed using descriptive statistics, a correlation test, and a multiple regression.
Results : The ICU nurses’ mean score on patient-centered communication competency was 3.97 points. The factors influencing the patient-centered communication competency level of ICU nurses were professionalism (p =.002), innovation-oriented organizational culture (p =.015), and emotional intelligence (p＜ .001). These variables explained 42.2% of the total variance in the patient-centered communication competency of ICU nurses.
Conclusion : These findings suggest the need for developing a patient-centered communication competency improvement program that focuses on improving ICU nurses’ professionalism and emotional intelligence, and facilitates the creation of an innovation-oriented organizational culture.
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KeyWords
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중환자실, 대상자중심, 의사소통
Intensive care units, Patient-centered nursing, Communication
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원문 및 링크아웃 정보
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등재저널 정보
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